Satisfaction Guarantee & Return Policy
AIC Millworks is committed to your satisfaction. Should you be disappointed with select stock items purchased from AIC Millworks.com, we will issue a partial refund minus the original cost of shipping. All returns are subject to a 20% restocking fee, must be accompanied by an RMA and be in resalable condition. Refunds and credits are issued after AIC Millworks receives and inspects your returned merchandise.
To obtain your RMA (return authorization number), simply call or email AIC Millworks within 7 days of receipt of your order. Return the item in its original packaging, pre-paid, within 7 days of receiving your RMA to the address provided on the RMA. Clearly mark the RMA number on the outside of the package. We are not responsible for any merchandise returned to us without a valid RMA number. Items shipped collect will not be accepted; shipping must be prepaid. As all shipments run the risk of being lost or damaged, we suggest that you insure the products when returning your order. We reserve the right to refuse damaged or incomplete returns.
Any item returned due to refusal of delivery, with the exception of damage claims, are subject to a restocking fee; items made-to-order are subject to further review.
PRODUCTS THAT ARE CUSTOMIZED OR MADE-TO-ORDER CANNOT BE CHANGED, MODIFIED OR CANCELED ONCE IN PRODUCTION. FURTHERMORE, WE CAN NOT ACCEPT RETURNS ON CUSTOMIZED OR MADE-TO-ORDER ITEMS.
The purchaser shall be responsible for all measurements, planning, decisions and results pertaining to interior design, installation and setup. We encourage you to review your order carefully to ensure that it meets your specifications. Custom items include, but are not limited to: non-standard sizes, custom sized products, stained or painted products and any item not labled as a “stock” item. If you are unsure as to whether or not an item in your order is a stock item, please contact a representative at 800.928.4025 or firstname.lastname@example.org prior to ordering.
The purchaser shall review their invoice thoroughly and notify AIC Millworks, LLC of any errors or omittance within 24hrs; FAILURE TO NOTIFY AIC MILLWORKS, LLC OF SAID ERROR OR OMITTANCE IN WRITING WITHIN 24HRS IS CONSIDERED A TACIT CONSENT TO THE TERMS SET FORTH IN THE INVOICE.
The following are not considered valid reasons for a return:
i) Natural anomalies inherent in the wood, including, but not limited to grain pattern, color, environmental factors, species, cut and the selection of wood.
ii) Color variances in dye lots. Colors may vary between styles of products.
iii) All defects resulting from mishandling and improper storage, installation or finishing.
Pricing does not include hardware, lighting, tools, accessories, finishing supplies or installation kits, unless specifically noted on the invoice.
Your order is inspected prior to shipment to ensure all items are in excellent condition upon leaving our facilities. Although our products are packaged securely, in rare cases damages may occur during shipment. Please refer to our consignee shipping policy for instructions on receiving your order and for steps you must complete to file a claim on damaged, lost or missing items.