AIC Millworks Consignee Shipping Policy
AIC Millworks, LLC makes ever effort to safeguard your order for transit. In the unlikely event your merchandise arrives damaged, the consignee is responsible for following the below procedures. FAILURE TO DO SO FORFEITS THE CONSIGNEE’S CLAIM FOR REIMBURSEMENT AND WARRANTY CLAIM.
CLAIMS POLICY FOR PARCEL SHIPMENTS (i.e. UPS or Fedex)
- Parcel shipments are not subject to inspection upon delivery.
- In order for AIC Millworks, LLC to file a claim on your behalf, the consignee is responsible for inspecting the shipment for damages within 72hrs. of delivery. AIC Millworks, LLC will issue a claims form that must be completely filled out and returned to AIC Millworks, LLC within (2) two business days.
CLAIMS POLICY FOR FREIGHT SHIPMENTS (i.e. UPS LTL, Roadway, Fedex National LTL or Estes)
- In order for AIC Millworks, LLC to file a claim on your behalf, the consignee must inspect the packages and contents before the delivery service leaves. It is imperative that the consignee note any overages, shortages or damages to the boxes and contents before signing the delivery receipt. A signature without comments confirms that the order has been received in perfect condition; the shipment will be considered delivered without exception and the order completed.
- If damage occurs, the consignee must note all damage, overage and shortage exceptions with the driver AND note on the delivery receipt.
- If accepting damaged goods, the Consignee is responsible for filing a claim with shipping company and purchasing replacement product if needed.
- If rejecting damaged goods, ONLY REJECT THE DAMAGED PRODUCTS.
- Should the carrier refuse to allow inspection of the contents:
- Note all overages, shortages or damages to the packaging (no matter how minor it may appear).
- Note the following on the delivery receipt: "Driver refused inspection of contents. Acceptance is contingent upon inspection for concealed damage."
- Take possesion of the shipment.
- Perform and complete an inspection of the contents immediately following the delivery.
- The Consignee must notify both AIC Millworks, LLC and the carrier of any overages, shortages or damages the day of delivery. AIC Millworks, LLC will issue a claims form that must be completely filled out and fax back to (800) 928-4025 within (2) two business days.
- CURBSIDE SERVICE: The consignee is responsible for making arrangements to unload the shipment ahead of time. Common carriers do not load or unload freight; however, they do move the freight to the end of the trailer for the customer to unload. The driver is NOT required to provide assistance in unloading the shipment. If special services are required, the consignee must contact the freight company ahead of time to make arrangements. Special services are billed directly to the consignee.
- CONCEALED DAMAGE: Note that while at times a box may appear undamaged, the product may have incurred damage in transit. The consignee must inspect the contents (not only the packaging) before signing the delivery receipt. Report concealed damage to both the carrier and AIC Millworks, LLC the day of delivery.
- INSPECTION OF DAMAGED PRODUCTS: Freight companies request that the consignee holds all damaged products for 120 days, for inspection purposes. Day one begins when claim is filed with shipper. AIC Millworks, LLC will do everything possible to ensure that damaged goods are picked up immediately. However, the consignee is responsible for holding the damaged goods for up to 120 Days. Failure to do so will terminate the claim with no reimbursement or replacement product.
- REPLACEMENT SHIPMENTS: AIC Millworks, LLC will expedite your replacement whenever possible. Orders ship via the same service type and priority as the original purchase. The consignee may change the type of service (i.e. ground to overnight service) and pay the additional charges.
- ORIGINAL PACKAGING: The consignee must keep all original packaging, including cartons and contents, until the claim resolution process is completed. Hold times may vary between shipping companies. You may contact the shipping company or AIC Millworks, LLC if unsure of the status.
- INSPECTION: The shipping company will contact the consignee to schedule an appointment for inspection and/or retreival of the package. If the shipping company does not contact the consignee within the 14 business days, please contact AIC Millworks, LLC for resolution.
- STANDARD LEAD TIMES: Standard lead times are based off of "average" production and delivery times. These times may be affected by larger quantities and custom requests. AIC Millworks, LLC may not be held liable for back charges due to failure to deliver on time.
- SPECIAL SERVICES: The purchaser is ultimately responsible for all freight charges and special services.
- WAREHOUSING: The consignee is responsible for taking possession of the order within 3 business days of notification by the delivery service. Failure to assume possession may result in the incurrence of storage fees.
*Consignee- one to whom something is consigned or shipped; the person to whom the shipment is to be delivered.